Refund Policy

At cool, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy, subject to the following terms and conditions:

  1. Return Period
    You have 14 days from the date of receipt of the product(s) to return them. To be eligible for a refund, the returned product(s) must be unused, unchanged, and in its original packaging, with no signs of usage. This also applies to the box or packaging in which the product(s) were delivered.

  2. Refund Process
    To withdraw from the contract and return the product(s), you must complete the Return Certificate and send it to our email address or include it with the returned product(s). The Return Certificate must contain the following information:

    • Your full name

    • Contact telephone number

    • Account number for the refund (please note that a missing account number will delay or prevent a refund)

    Please contact us in advance if you plan to return any items. If prior notification of the return is not provided, the refund process may take longer.

  3. Eligibility for Returns
    The right to return goods is only available to consumers (natural persons and sole traders).

  4. Return Address
    Please send the returned product(s) to the following address:
    [Insert your return address here]

  5. Refund Timing
    Once we receive the returned product and the Return Certificate, we will process your refund to the provided account. Please note that processing times may vary, especially if the return certificate is incomplete or missing information.

We appreciate your understanding and cooperation in following these procedures. If you have any further questions or need assistance, please feel free to contact us.